Planning a meeting in Las Vegas or attending a convention in Las Vegas and having to organize satellite events?
What's Happening With Hotels?
Hotels specifically hire concierges to provide additional services and special access for guests who know how and who to ask. The concierge desk usually is located near the front desk, but if not, ask at the front desk for the location. Better yet, concierge services generally are free; however, it is customary to tip anywhere from $2 to $20 depending on the complexity of the request. Most desks are staffed 24 hours a day so you can get answers to your questions any time, but the best time to contact the concierge desk is right after you make your reservations. Call and tell them what you want while in Las Vegas. If you aren’t sure what you want, the concierge can point you in the right direction.

Maybe you want that rare seat to a sold-out show, exclusive restaurant or golf course reservations or nightclub access normally reserved for A-List celebrities. Perhaps there is a tour or activity you’ve always wanted to try but didn’t know how to find. Concierges also can arrange spa services; suggest the best places to shop; recommend nightclubs, restaurants or museums; provide babysitting, errand or personal-shopping services; and even book private air charters. Concierge desks also arrange transportation services or rental cars and provide general information, directions and maps if you want to seek out your own adventure.

Basically, if you want something, just ask. Las Vegas concierges often are expected to deal with any request, no matter how strange, by tapping into their extensive knowledge of the city and its offerings and relying on an extensive list of contacts.

So whether you’re looking for new places to stay, ways to get your attendees around the city, coordinating the activities for a large event or simply pointing attendees in the right direction for their free time, just ask the concierge. They are there to promote and connect people to the best Las Vegas has to offer.

hospitality trends for 2012
For the start of the new year, Meetings and Events Las Vegas was on the lookout for the latest trends in hotel services so planners know what to expect or to seek out when booking accommodations for their groups. For 2012, the focus is on increasing efficiency while bringing back personalization as hotels use new technologies and social media, individualize guest experience, add extra amenities for the bed and bath and keep on track with sustainability.

One technology changing the hotel industry is the increasingly common electric car. As more people purchase these eco-friendlier vehicles, more hotels and resorts are offering electric-car charging stations as a convenient booking incentive for eco-conscious guests for whom this amenity might be a deciding factor.

As new mobile technologies keep changing the world, the hotel industry is changing with it. Hotels are capitalizing on the proliferation of SmartPhones and their app utilities as well as the consequent consumer desire for handheld convenience by offering custom apps for certain hotel services. From checking in electronically and ordering room service, drinks or movies to providing a local map of the hotel’s surroundings, there’s probably an app for that. Mobile technologies also keep travelers better informed and able to find hotel deals as well as local restaurants or attractions tailored to their needs and schedules.

As always, often the best travel recommendations come from friends, thus people are using online social media networks to tap into these trusted opinions to make good travel decisions. Social media put customers at the center of marketing, and with them, hospitality marketers can create ongoing, two-way dialogues between their brands and customers. In addition, hospitality businesses can enhance this word-of-mouth advertising online by using tools that Facebook and other sites offer, including ads, pages, sponsored stories and social plugins.

All this technology may be making the hotel experience seem less personal, so hotels are developing other ways to personalize their guests’ experiences. Some hotels are eliminating the formal front desk in lieu of personal greetings, gifts or treats for repeat customers and curbside check-in. Lobbies also are becoming casual social hubs for the younger crowd with free Internet, souvenirs and trendy self-service snack, cocktail and coffee bars.

Hotels also are expanding custom service options with attention to guests’ issues, such as dietary requirements or culturally appropriate in-room amenities, and preferences, such as recommending offbeat dining or leisure activities as well as offering in-hotel educational experiences like cooking classes, gardening opportunities and massage instruction.

The locavore and hyperlocal dining trend is seeping into the hotel industry as well, particularly at high-end and boutique properties. Some of these hotel and resort chefs are growing their own herbs or using local produce in their cuisine for a personal touch and to meet the demands of this growing dietary desire.

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